About Yankee Candle

a. How To Prevent Black Smoke And Soot When Using My Candle?

  • Black smoke and soot are formed when there is incomplete combustion of the flame, mainly due to long wicks and flickering flame. To prevent these from happening:


1. Trim your wick
Always trim your candle's wick to 3mm before each use so that the flame can focus on melting the wax of the candle, instead of burning the wick which produces the soot and black smoke. 

Get a wick trimmer here.

2. Use an illuma-lid
An illuma-lid steadies the candle flame and prevents it from flickering and dancing. A steady flame will ensure even heat distribution and prevent black smoke from forming.

If you have more questions, drop us a message or chat with us by pressing the green HELP / CHAT button below! 

b. My Candle Is Not Burning At The Sides. What Should I Do?

We are sorry to hear that your candle is not burning at the sides. It seems like your candle has tunnelled.

Tunneling is a condition during the first burn when we extinguish the flame before the wax has completely melted to the edges of the container. It looks like this:

Here are 3 solutions to fix tunneling:
1. Use an Illuma-Lid
The Illuma Lid steadies the flame of the candle and encourages even heat distribution within the candle itself. It traps the heat and encourages the flame to extend beyond its comfort zone. However, this method will not work if you are trying to rectify the problem when you have burn the candle for more than 3 times.

2. Use a Candle Warmer
Candle warmers melt the candles from top down, the wastage wax at the side will subsequently melt into a wax pool as well. A beautiful wax pool is created and the fragrance is released. In this way, you do not have to worry about wasting wax again!

3. Bring it down to any Yankee Candle Singapore Service Centers
You can bring your defective candle with tunnelling to any of the six Yankee Candle Singapore stores listed below and have them fix this problem, for free!

Locate Us here!

c. What Is The Burn Time Of Your Candles?

Product Burn Time

d. How Long Can Your Car Fragrances Last?

Car Vent Sticks Up to 1 week each
Car Jar Ultimate 4-6 weeks
Car Jar 3 Pack 4-6 weeks

e. How Long Can Your Reed Diffusers Last?

Mini Reed Diffuser (35ml) Up to 4 weeks
Signature Reed Diffuser (88.7ml) 2-3 months

f. How Long Can The Candle Warmer's Bulb Last?

The bulb can last up to 1000 to 1500 hours. 

Tips on using a candle warmer:

A bulb lifespan depends on the external environment/factors such as warming the candle in an aircon room and/or Switching the warmer On & Off will result in shorter lifespan.

Wear a glove/use a cloth when installing the bulb, avoid using bare hand.

g. How To Love Your Yankee Candle

Follow these 5 ways to love your Yankee Candle:

1. Find your favourite.
There are hundreds of choices.

2. Trim your wick.
Keep your wick trimmed to 3mm at all times before each burn.

3. Let the wax pool.
Each time you burn your candle, allow the entire top layer to become a fragrant pool of liquid wax and you'll get the biggest, boldest scent possible.

4. Burn it safe.
Always burn your candles on a heat-resistant surface, keep it out of drafts, and never leave it unattended when lit.

5. Know when to say goodbye.
When only half inch of the wax remains, it is time to let your candle go.


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